Google Says Hackers Stole Customer Info in Salesforce Data Breach | PYMNTS.com

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Writing on its weblog Tuesday night (Aug. 5), the tech large’s Threat Intelligence Group mentioned one in all its Salesforce database programs, used to deal with contact data and associated notes for small and medium-sized companies, was breached by a hacking group referred to as ShinyHunters.

“Analysis revealed that data was retrieved by the threat actor during a small window of time before the access was cut off,” the weblog publish mentioned.

“The data retrieved by the threat actor was confined to basic and largely publicly available business information, such as business names and contact details.”

The weblog publish says the intelligence group suspects the hackers could possibly be planning to “escalate their extortion tactics” by initiating a knowledge leak website (DLS).

Google mentioned these new ways “are likely intended to increase pressure on victims,” together with these related to the current Salesforce-related information breaches. The firm added it might proceed to watch this exercise.

Google just lately introduced it had added new agentic artificial intelligence (AI) capabilities to its cybersecurity platform. Days later, PYMNTS examined the implications of one of these know-how within the battle towards cyberattacks.

“For business leaders, especially chief information security officers (CISOs) and chief financial officers (CFOs), this rising reality may pose new questions,” the report mentioned. “Are enterprise organizations ready for defense at machine speed? What’s the cost of not adopting these tools? Who’s accountable when AI systems take action?”

Zero-day vulnerabilities — unknown safety flaws in software program or {hardware} — are sometimes found by adversaries first, exploited quietly, and later revealed when the injury is completed, the report mentioned.

“For CISOs, this means a new category of tools is emerging. They’re AI-first threat prevention platforms that don’t wait for alerts but seek out weak points in code, configurations or behavior, and they take defensive action automatically,” the report mentioned.

And for finance chiefs, it may imply a “change in cybersecurity economics,” as prevention at this scale could possibly be less expensive and extra scalable, however provided that the AI is correct and accountable.

“The models are only as good as the data being fed to them,” Boost Payment Solutions Chief Technology Officer Rinku Sharma informed PYMNTS in an April interview. “Garbage in, garbage out holds true even with agentic AI.”

Research by PYMNTS Intelligence has proven that the share of chief working officers (COOs) who mentioned their corporations had carried out AI-powered automated cybersecurity administration programs had jumped from 17% in May 2024 to 55% three months later.

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